Return & Refund Policy

We want you to be happy with your purchase. If you’re not satisfied, we’re here to help.

Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging and invoice.

How to Initiate a Return

1. Log in to your account and go to the 'Orders' section.
2. Select the order containing the item you wish to return and click on 'Return Item'.
3. Upload images (if required) and mention a valid reason for return.
4. Our team will review the request and schedule a pickup if eligible.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be initiated to your original payment method within 7–10 business days.

Exceptions

• Perishable goods such as food, flowers, or personal care items cannot be returned.
• Items purchased during clearance sales or with special coupons are non-refundable.
• Gift cards and downloadable software products are also non-returnable.

Exchanges

In certain cases, we allow direct exchanges for the same item if it is defective or damaged. Please contact support within 48 hours of delivery to request an exchange.

Still need help? Contact our support team at support@example.com or visit the Help Center.